Last updated: February 2026
You can cancel any paid plan at any time from Settings → Manage billing. Your plan stays active until the end of the period you have already paid for, then drops back to the Free plan. Your data stays in your account.
Subscriptions are billed monthly in advance. If you cancel within 14 days of your first payment on a plan and have not made significant use of it, contact us and we will refund that payment in full. After that, part-months are not normally refunded.
If you were charged twice, charged after cancelling, or charged the wrong amount, contact us with the date and amount and we will correct it and refund the difference.
If a paid feature is unavailable for an extended period we will credit or refund that period at our discretion.
Upgrades take effect immediately and the difference is prorated on your next bill. Downgrades take effect at the end of the current billing period.
Use the Help option in Settings with your account email and the payment date. Refunds are returned to the original payment method, usually within 5–10 working days.